What You Reveal: Answer

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jarmoluk / Pixabay

Last week, I wrote about my experience in buying a new car. Every Hyundai dealer I went into had the same exact approach. They would greet me, talk to me a minute and then they all asked me to sit down. Next they would want my name, address, etc. so they could contact me again.

I asked last week what information a salesman can glean from you at this point.

If I am a salesman, I want to know as much as I can about you, my customer, and the sooner I can get information about you, the faster I can act to close a deal by meeting your and my needs.  I also want to identify easy sales from more challenging ones, right?

These simple, benign requests, will reveal a lot about a person in just a minute or two of time!

If I were to ask every customer to sit, I would immediately take notice of the customers who follow my instructions.   If they sit and even better, give me all the information I ask for, I know right away, this person is much more likely to follow my lead (I’m in the driver’s seat so-to-speak), be open to suggestions (up selling), and wants to be polite and pleasing so I can sell MORE and MORE!

That’s the perfect customer who has the highest likelihood to sign on the dotted line for a much higher price than a person who questions me along the way or doesn’t follow my instruction.

I suspect you can guess what I did at that time. I gave them no name, no address, no information, and no, thank you, I don’t want to sit.  I see it this way: I am the paying customer. I am paying you to be there to service me and my needs, not the other way around.  I will only give you information that benefits me!

So the next time you are a customer buying a product, think twice at what you do and say. Each interaction you have with someone reveals information about you, and that information can and most likely will be used against you!  So remember, what are you revealing?

In sales, it always behooves you to stay in the “drivers seat”:  You be in control.  You call the shots and not the other way around.

Shopping for a new car?

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jaygeorge / Pixabay

jaygeorge / Pixabay

I’ve been shopping for a new car lately, and it seems every time I enter into a dealer, the approach on how to get a good deal on a car changes. Even the sales techniques change.

This time, I went to Hyundai dealers and one thing was funny: They all had the same approach. They would greet me at the door, and then ask me to sit.  Next they’d want information such as my name, address, etc. and they’d take that information down.

It’s a great sales approach, not because they get your information, or attend to you, the customer.

They also asked me to sit when I finished test driving the vehicle as they went to get their manager.

The salesman are employing a technique here, which I suspect is very intentionally, and a good salesman will immediately have knowledge about you in that short interaction.  And that information isn’t from any information you give to them.

What information do you reveal?

Check back in a few days when I reveal the answer.

M370 Pilot Behavior Raises Red Flag

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Today MSN.com reveals that….

“Malaysia acknowledged for the first time that one of the pilots of Malaysia Airlines Flight 370 had plotted a course on his home flight simulator to the southern Indian Ocean, where the missing jet is believed to have crashed.”

That should certainly raise eyebrows, don’t you think?

Well, back on March 19, 2014, I blogged about Captain Zaharie Ahmad Shah because his face show personality propensities –personality traits–that gave me some concern. The co-pilot did not.

When I looked at photos of the pilot, his face showed he likely had a deviant side to his personality which would cause me not to trust him:   Read my thoughts here. 

Why would this information be important?  Because it can speed up investigations dramatically when we can identify how people are likely to be behave, and can hone into questions based on this information.   It doesn’t mean anyone did anything, but we have information that we need to rule in or out much faster.  And getting to the heart of this information can move you to the truth much quicker.

Take for example a person who is very arrogant in a photograph. If you can’t see it, you start out with zero information about the person.

If you do see it, you have information upon which to dig for facts.  It doesn’t mean the person has done anything, but it increases the likelihood there is a propensity for issues. Arrogant people, as an example, put themselves above all other people, right?  They are “self-important” — that’s what arrogant is.  That means they have a higher propensity to cause harm to another person (use a person, etc) — compared to a person who shows humility.

It’s simple logic.

In this case, I would have put investigators on the pilot immediately to seek out any evidence of past deviant behavior. Is there any evidence to suggest it?   I would also dig into why he also showed contempt in several photos. Contempt is a moral superiority, or a looked down upon someone.  Both of these raise red flags that need to be immediately understood, and many, many times, we do find supportive facts that there is reason for concern.

This speeds up investigations dramatically.

Scientists have been studying personality identification at zero acquaintance and are finding people can accurately see personality traits in photographs of people (Don’t believe it–read here). And with all things, some people are better at it than others.  I do caution people to not use this tool unless you understand human behavior at a deep, deep level.  But I do believe we should harness experts who are good at this. They have the power to really help in cases like this much faster than a person who doesn’t have this ability.

Did you notice the pilot’s contempt expression above? If you didn’t, you are missing valuable information in life. I highly recommend considering my class, if you didn’t. It’s a very low-cost investment to change how you see people for the rest of your life!  It’s an investment in protecting yourself from people who can cause harm.

Jordan Rodgers Facial Expression

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jordan rodgers

On the Bachelorette last night, Jojo chose Jordan, but before she did, she told him that she was upset and disappointed he didn’t ask her dad for her hand in marriage.  When Jojo questioned Jordan, he made the expression of contempt over and over and over again (not shown above).

Did you know that the Gottman Institute says contempt is the biggest predictor of divorce in a relationship?  It’s true.

Furthermore, when Jordan kept making contempt expressions at Jojo, he wasn’t showing love, compassion or understanding. Instead, his facial expressions told you how he really felt! He looked down upon Jojo with an air of superiority.  If I were to have witnessed that behavior, I would have immediately cautioned Jojo.

But Jordan showed other warning signs as well that he wasn’t truly into Jojo.  The odds they will stay in a relationship, as with most relationships formed on the Bachelorette, are very, very low. But even more so with Jordan’s expressions during a time that should have been one of the best time of their relationship!

Did you catch Jordan’s contempt expressions?

By not seeing them, you are missing a wealth of information!  This is only one way I see how people are sincere. There are many more. Have you considered attending my class in Milwaukee in October?

Chase’s Expression

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chase surprise

Yesterday I asked viewers who caught Chase’s microexpression on the Bachelorette Monday night. And only one viewer identified it after many people responded.

The expression is above, and the information revealed (that Chase is surprised) allows us to match Chase’s words to his facial expression and know if he is truthful.

Was Chase truthful to Jojo in this interaction?